Frequently Asked Questions
Everything you need to know about our professional artistry tools and global shipping.
Do you offer international shipping?
Yes, Viseart Paris ships to most countries worldwide. Shipping costs and delivery times vary by location and are calculated at checkout.
Are Viseart products cruelty-free?
Yes, we are proud to be a cruelty-free brand. We do not test our products or ingredients on animals, nor do we ask others to do so on our behalf.
What is your return policy?
We accept returns on unused and unopened products within 30 days of purchase. Due to hygiene reasons, we cannot accept returns on cosmetics that have been opened or swatched.
How can I track my order?
Once your order is processed and shipped, you will receive a confirmation email containing a tracking number and a link to monitor your package's progress.
Are your eyeshadow palettes magnetic?
Yes, many of our professional palettes, including the SlimPro and Grande Pro series, feature magnetic pans that allow for easy customization and depotting.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay for secure and convenient transactions.