Returns & Exchanges
At Viseart Paris, we want you to be completely satisfied with your professional artistry products. If you are not happy with your purchase, we accept returns of unused and unopened items within 30 days of delivery.
Initiate Your Request
Contact our concierge team via the support portal with your order number and the specific items you wish to return.
Prepare Your Package
Carefully pack your unused items in their original luxury packaging to ensure they are protected from damage during transit.
Ship to Viseart
Affix the provided return shipping label to your parcel and drop it off at any authorized carrier location.
Receive Your Refund
Once our quality control team inspects the returned items, we will issue a refund to your original payment method within 7-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing